FAQ

Placing Order:

Do I need to have an account to place an order?

No. you can checkout as guest and do not need to register. But we do recommend you to register an account with us for order tracking and promotions.

I forgot my password. What should I do?

Just click on the forgot password link so our system will send you a new one to reset.

How do I edit or cancel my order?

Just contact our customer service and they are happy to help

I placed an order but haven't received an order confirmation yet. When will I get it?

Order confirmation email will be send to you in within 24 hours. If you did not get the email, please contact us

Delivery/Shipping:

What countries do you ship to?

we ship worldwide

What are your shipping costs?

The shipping costs are based on countries and items. Most of the time we do provide free shipping for promotion items.

My order is eligible for free shipping, but Iā€™m still being charged for shipping. What should I do?

just contact our customer service and we will refund the shipping costs charged.

Do I need to pay for duty/tax fees?

Customers are responsible for any duty/tax fee imposed by their respective countries.

Payment info:

How can I pay for my order?

we accept Paypal and credit/debit cards payment at this time.

Will I be charged any additional fees?

no. you will be charge the exact amount as shown during checkout

Return and refund:

How do I return an item?

just contact our customer service and they will handle your return.

When will I get my refund?

once we receive the return item, we will issue refund in within 24 hours.